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LGIntelliware
The UK’s First Leading Accelerator: Delivering End-to-End Solutions to Entire Council Services through a single platform using Microsoft Technologies Like Dynamics 365, Office 365, Microsoft Azure, Power BI, Self-Service Portal, and AI Capabilities
LGIntelliware
Streamlined Local Council Services
Using Microsoft’s advanced technologies, LGIntelliware is the only industry-adapted accelerator that streamlines all council services through one common platform. It allows residents to engage online for enquiries and service requests. It provides support teams with service-level agreement management, efficient routing, and knowledge-based resolutions, ensuring seamless interactions in call centres and self-service workspaces.
- A system for council staff to fulfil all services using D365 Customer Engagement
- Residents’ self-service requirements through Power Pages
- Field-related task delivery through D365 Field Service
- Native Copilot & AI capabilities
- Real-time dashboards and reporting through Power BI
- Specialised Canvas App developed to eliminate the need for back-office systems (Power Canvas Apps)
Microsoft Dynamics 365
All-in-One Cloud Platform
Microsoft's Dynamics 365 is a cloud-based CRM that enhances efficiency through automation, real-time data, and integrations.
- Sales
- Marketing
- Field Service
- Customer Service
Advantages
Transforming Council Services
Revolutionise council services with LG Intelliware. Our platform streamlines processes, enhances communication, and boosts efficiency, offering residents a seamless, user-friendly experience.
Automation and Efficiency
Automates processes, reduces paperwork, enhances efficiency, minimises human intervention.
Call Centre Operations
Efficient complaint registration, quick information access, tracked interactions, and better service.
Service Delivery
Centralises requests, reduces delays, improves efficiency, and ensures consistent service.
Resident Service Portal
View application status, submit requests, track progress, and use a user-friendly interface.
Knowledge Articles
Access guidance, resolve issues independently, reduce enquiries, focus on complex cases.
Active Notifications
Real-time updates, process modifications, informed residents, and better service understanding.
Multi-Device Compatibility
Supports tablets, laptops, seamless access, enhances accessibility, adaptable environments.
Featuring Integrated Modules
Cloud Accelerator Solutions for Local Government
Call Centre Customer Service Workspace
Designed and built for agents, Customer Service Workspace offers Copilot capabilities and collaboration across channels such as Live Chat, SMS, Voice, Microsoft Power Virtual Agents, Microsoft Teams, and social channels. This agent-facing app in Microsoft Dynamics 365 Customer Service assists agents in resolving resident service requests and enquiries by providing contextual information through knowledge articles and customer data.
Resident Self-Service Portal
The resident self-service portal is an all-in-one platform built on top of Microsoft Power Pages. It allows residents to use council services, register service requests, view the progress of their service requests and enquiries, and access the Council's knowledge base and support resources.
Real-time Dashboards
To get a holistic view of residents, predict resident needs, and drive meaningful actions, LGIntelliware offers Microsoft Power BI-based real-time dashboards for improved decision-making from an organisational perspective, leading to an exceptional resident experience with the council.
Integration With Back Office System
LGIntelliware has a robust integration framework powered by Microsoft Azure's key components, such as Microsoft API management and Microsoft Azure Key Vault. Supported integrations include pay360, Recycling and Waste Management Systems, Planning Portal, Driver and Vehicle Licensing Agency, Disclosure and Barring Services, Ministry of Transport, and CM.com.
Marketing & Notification Framework
Microsoft Dynamics 365 Customer Insights – Journeys is a comprehensive marketing solution that allows us to build segment-based customer journeys. Out of many key features to improve communication and help automate business processes, Microsoft Dynamics 365 Customer Insights – Journeys enables us to send email notifications through real-time marketing.
Copilot & AI Capabilities
As an integral component of Microsoft Dynamics 365 Customer Service, Microsoft Copilot empowers agents to provide exceptional resident support, offering capabilities such as summarising a case, responding to questions, composing an email, drafting a chat response, and asking a question about knowledge base sources.
Mobile Apps For Back Office System
Back office mobile apps offer benefits such as responsiveness across multiple devices, such as Mobile Phones and Tablets, offline functionality, and enhanced user experience. Developed using Microsoft Canvas Apps as an underlying platform, they contribute to faster development response, lower development cost, and improved process efficiency.
Field Service Agent
LGIntelliware offers end-to-end technician service fulfilment. Some of the key features are work order creation, appropriate technician identification based on skillset, team location, and routing, image capture and upload through the D365 Field Service mobile app, design inspection templates, updates statuses, escalations, case resolution, resident satisfaction survey, time tracking, and performance reporting.
Key Integrations
Comprehensive LGIntelliware Integrations
Key Integrations
Comprehensive LG Intelliware Integrations
Prysmian/Yotta
01- Create Job For Street Light
- Create Job For Traffic Lights
Planning Portal
02- Create All Submitted Proposals in Microsoft Dynamics CRM
- Get a Proposal Detail by Application Reference Number
- Set Proposal Status as Received in Planning Portal
Confirm
03- Create Abandoned Trolly Request
Ministry of Transport (MOT)
04- Get MOT History (including Tests and associated Defects)
Disclosure and Barring Services (DBS)
05- Check Status
CM.com
06- Send SMS notification
- Send WhatsApp notification
Bartec Municipal
07- Check Missed Collection Schedule
- Check Is Street Completed
- Check Non-Collection Events
- Create Service Request
- Close Service Service in Microsoft Dynamics CRM upon Service Request Closure in Bartec Municipal
Driver and Vehicle Licensing Agency (DVLA)
08- Vehicle Enquiry Service (provides vehicle details)
- Access to Driver Data (provides driver data)
- Driver Enquiries Image (provides driver photograph and signature)
Veolia/ECHO
09- Create Bulky Waste Collection
- Create Commercial Waste Email
- Create Complaint
- Create Container Request
- Create Crew Behaviour
- Create Missed Collection For Bulky Waste
- Create Missed Collection
- Create Service Request
- Create Silver Top Food Container Request
pay360
10
For payments such as:
- DBS (Criminal Records Check)
- Dual Driver Licence
- Driver Badges
- Hackney Carriage Vehicle Booking
- Hackney Carriage Vehicle Licence Application
- Private Hire Vehicle Booking
- Private Hire Vehicle Licence Application
- Taxi Driver Knowledge Test
- Highway Payment
LGIntelliware
List of Integrations
Revolutionise council services with LG Intelliware. Our platform streamlines processes, enhances communication, and boosts efficiency, offering residents a seamless, user-friendly experience.
For Various Project Types
Customise your solution using Microsoft Cloud tools
The best part of using Microsoft Cloud tools is that you can customise the solution meaning that you're not locked into a vendor's roadmap.
LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom
LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom
LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom
LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom
LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom
LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom
LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom
Customer Journey
Your Path to Customised Services
Using advanced technology platforms, we deliver customised customer service solutions tailored to meet your specific needs and enhance your experience.
Stallions Solutions has successfully implemented over 100 services, showcasing its expertise and commitment to delivering quality solutions.
Resident-Focused Council Services
Our council services efficiently support residents, addressing various needs and enquiries.
Report a Missed Collection
The Missed Collection feature enables residents to report missed waste collections through various channels, including the resident self-service portal or a call centre. This system categorises reports by waste types such as food, garden, non-recyclable, and recycling, ensuring accurate handling of each case. In a call centre case, the agent logs the request and verifies the resident's details, and for the self-service portal, residents fill out the form and submit the request for further processing in the back office.
Planning Permission
The Planning Permission feature allows residents to submit and track their service requests efficiently. Like the Missed Collection feature, residents can apply for planning permission service request via the resident self-service portal or by contacting a call centre agent. The planning portal gives each request a unique reference number, ensuring all applications are traceable and properly documented.
Taxi Licence
The Taxi Licence service offered by the council allows residents to apply for and renew licences for various services, including Hackney Carriage Vehicle, Private Hire Vehicle, Private Hire Operator, and Dual Hackney Carriage & Private Hire Vehicle. Residents are encouraged to use the resident self-service portal, which streamlines the process and reduces the need for call centre assistance. This service caters to different licence types, each with specific requirements, ensuring an efficient application or renewal process.
Azure Components
Microsoft Ecosystem
Enhancing LGIntelliware with powerful Microsoft Azure components for seamless integration and optimal performance.
- Microsoft Azure Factory
- Microsoft Azure API Management
- Microsoft Azure Key Vault
- Microsoft Azure Service Bus
- Microsoft Logic Apps
Integrated User Experiences for Council Efficiency
The system is designed to deliver customised user experiences for call centre agents, residents, and back-office staff, each with unique features and interfaces tailored to their specific needs.
User Experiences
Call Centre Workspace
The system will streamline call centre operations, allowing agents to handle service requests and enquiries efficiently. It provides comprehensive tools for managing council services like missed bin reports and planning permissions. It enables agents to log requests, manage resident profiles, register residents, and resolve issues within an organised interface.
The resident self-service portal provides a streamlined, user-friendly platform for residents to access council services easily. It simplifies tasks such as reporting missed collections, checking planning permission status, and applying for and renewing taxi licences. It also enables residents to track requests, find information, and receive updates promptly, all from the convenience of their chosen device.
User Experiences
Self-Service Portal
User Experiences
Back Office Workspace
The back-office system supports council staff in efficiently managing resident service requests. Acting as a central hub, it streamlines workflows, prioritises tasks, and allocates resources. With organised case management, staff can track and resolve issues like missed collections, planning applications, and taxi licences, improving service delivery and reducing administrative workload.
We deliver exceptional results to achieve excellence
Transforming Business With our Innovative Products
Years of Driving Growth
Forward Thinking Experts
Digital Projects Delivered
Industries We Served
Customer Satisfaction
Stallions Solutions delivers innovative business management solutions as a Microsoft Certified Partner. Our experienced consultants design customised solutions using Dynamics 365, Power Platform, Azure, Machine Learning, and SharePoint to optimize processes and improve bottom lines.
Our Technologies
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