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LG Intelliware
A cloud-based solution for councils streamlining resident service requests, centralising processes, integrating systems, and providing real-time tracking for efficiency
LG Intelliware
Streamlined Local Council Services
LG Intelliware is a solution that helps UK councils streamline services. It allows residents to engage online for enquiries and service requests. It provides support teams with SLA management, efficient routing, and knowledge-based resolutions, providing seamless, efficient interactions in both call centre and self-service workspaces.
- Manage waste collection and recycling
- Handle council tax and benefits
- Apply for or renew licenses
- Report anti-social and environmental issues
- Submit and track planning applications
- Report highways roads and pathway issues
Microsoft Dynamics 365
All-in-One Cloud Platform
Microsoft's Dynamics 365 is a cloud-based CRM that enhances efficiency through automation, real-time data, and integrations.
- Sales
- Marketing
- Field Service
- Customer Service
Advantages
Transforming Council Services
Revolutionise council services with LG Intelliware. Our platform streamlines processes, enhances communication, and boosts efficiency, offering residents a seamless, user-friendly experience.
Automation and Efficiency
Automates processes, reduces paperwork, enhances efficiency, minimises human intervention.
Call Centre Operations
Efficient complaint registration, quick information access, tracked interactions, and better service.
Service Delivery
Centralises requests, reduces delays, improves efficiency, and ensures consistent service.
Resident Service Portal
View application status, submit requests, track progress, and use a user-friendly interface.
Knowledge Articles
Access guidance, resolve issues independently, reduce enquiries, focus on complex cases.
Active Notifications
Real-time updates, process modifications, informed residents, and better service understanding.
Multi-Device Compatibility
Supports tablets, laptops, seamless access, enhances accessibility, adaptable environments.
Featuring Integrated Modules
Cloud Accelerator Solutions for Local Government
Marketing Notifications
The Self-Service Portal provides residents with notifications about updates or changes to council services, keeping everyone informed of modifications and ensuring they stay updated seamlessly.
Customer Service Workspace
The Customer Service experience optimises how agents handle service requests, manage resident registration, profiles, and resolve enquiries efficiently, using comprehensive tools within a streamlined and organised interface for council services.
Self-Service Portal
The Resident Self-Service Portal simplifies accessing council services. It allows residents to report issues, track requests, and get updates conveniently through a centralised, user-friendly platform on their preferred device.
Copilot AI
Integrated AI boosts efficiency by creating detailed case summaries and highlighting important email communications. This enables staff to understand case context swiftly and streamline workflows using copilot agents.
Real-Time Dashboards
The dashboard, using Power BI, gives back-office staff an overview of user activities, displaying active and resolved cases. This sub-grid view keeps staff informed about ongoing tasks and resident interactions.
Canvas Apps
Our Canvas apps improve field operations by providing mobile access to essential council services, reducing reliance on back-office systems, and supporting services like highway maintenance, pothole repairs, bulky waste, fly-tipping, and recycling centres.
Integrations
The system features multiple integrations with third-party services to enhance functionality, improve data authenticity, and streamline processes. Key integrations include Prysmian/Yotta, Veolia/ECHO, Bartec Municipal, Planning Portal, Ministry of Transport (MOT), Disclosure and Barring Services (DBS), Driver and Vehicle Licensing Agency (DVLA), CM.com and pay360.
D365 Field Service
D365 Field Service improves field operations with technician management, optimised shifts, centralised scheduling, easy integration with Microsoft solutions, and real-time insights. It boosts efficiency, customer experience, and cost reduction and is an essential asset for staff involved in field service operations.
Key Integrations
Comprehensive LG Intelliware Integrations
Prysmian/Yotta
01- Create Job For Street Light
- Create Job For Traffic Lights
Planning Portal
02- Create All Submitted Proposals in Microsoft Dynamics CRM
- Get a Proposal Detail by Application Reference Number
- Set Proposal Status as Received in Planning Portal
Confirm
03- Create Abandoned Trolly Request
Ministry of Transport (MOT)
04- Get MOT History (including Tests and associated Defects)
Disclosure and Barring Services (DBS)
05- Check Status
CM.com
06- Send SMS notification
- Send WhatsApp notification
Bartec Municipal
07- Check Missed Collection Schedule
- Check Is Street Completed
- Check Non-Collection Events
- Create Service Request
- Close Service Service in Microsoft Dynamics CRM upon Service Request Closure in Bartec Municipal
Driver and Vehicle Licensing Agency (DVLA)
08- Vehicle Enquiry Service (provides vehicle details)
- Access to Driver Data (provides driver data)
- Driver Enquiries Image (provides driver photograph and signature)
Veolia/ECHO
09- Create Bulky Waste Collection
- Create Commercial Waste Email
- Create Complaint
- Create Container Request
- Create Crew Behaviour
- Create Missed Collection For Bulky Waste
- Create Missed Collection
- Create Service Request
- Create Silver Top Food Container Request
pay360
10
For payments such as:
- DBS (Criminal Records Check)
- Dual Driver Licence
- Driver Badges
- Hackney Carriage Vehicle Booking
- Hackney Carriage Vehicle Licence Application
- Private Hire Vehicle Booking
- Private Hire Vehicle Licence Application
- Taxi Driver Knowledge Test
- Highway Payment
LGIntelliware
List of Integrations
Revolutionise council services with LG Intelliware. Our platform streamlines processes, enhances communication, and boosts efficiency, offering residents a seamless, user-friendly experience.
For Various Project Types
Customise your solution using Microsoft Cloud tools
The best part of using Microsoft Cloud tools is that you can customise the solution meaning that you're not locked into a vendor's roadmap.
LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom
LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom
LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom
LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom
LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom
LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom
LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom LGIntelliware is a solution that allows the council to support and optimise their services provided in the United Kingdom
A tailored solution
Customise your solution using Microsoft Cloud tools
The best part of using Microsoft Cloud tools is that you can customise the solution meaning that you’re not locked into a vendor’s roadmap.
Resident-Focused Council Services
Our council services efficiently support residents, addressing various needs and enquiries.
Report a Missed Collection
The Missed Collection feature enables residents to report missed waste collections through various channels, including the resident self-service portal or a call centre. This system categorises reports by waste types such as food, garden, non-recyclable, and recycling, ensuring accurate handling of each case. In a call centre case, the agent logs the request and verifies the resident's details, and for the self-service portal, residents fill out the form and submit the request for further processing in the back office.
Planning Permission
The Planning Permission feature allows residents to submit and track their service requests efficiently. Like the Missed Collection feature, residents can apply for planning permission service request via the resident self-service portal or by contacting a call centre agent. The planning portal gives each request a unique reference number, ensuring all applications are traceable and properly documented.
Taxi Licence
The Taxi Licence service offered by the council allows residents to apply for and renew licences for various services, including Hackney Carriage Vehicle, Private Hire Vehicle, Private Hire Operator, and Dual Hackney Carriage & Private Hire Vehicle. Residents are encouraged to use the resident self-service portal, which streamlines the process and reduces the need for call centre assistance. This service caters to different licence types, each with specific requirements, ensuring an efficient application or renewal process.
Azure Components
Microsoft Ecosystem
Enhancing LG Intelliware with powerful Microsoft Azure components for seamless integration and optimal performance.
- Microsoft Azure Factory
- Microsoft Azure API Management
- Microsoft Azure Key Vault
- Microsoft Azure Service Bus
- Microsoft Logic Apps
Integrated User Experiences for Council Efficiency
The system is designed to deliver customised user experiences for call centre agents, residents, and back-office staff, each with unique features and interfaces tailored to their specific needs.
User Experiences
Call Centre Workspace
The system will streamline call centre operations, allowing agents to handle service requests and enquiries efficiently. It provides comprehensive tools for managing council services like missed bin reports and planning permissions. It enables agents to log requests, manage resident profiles, register residents, and resolve issues within an organised interface.
The resident self-service portal provides a streamlined, user-friendly platform for residents to access council services easily. It simplifies tasks such as reporting missed collections, checking planning permission status, and applying for and renewing taxi licences. It also enables residents to track requests, find information, and receive updates promptly, all from the convenience of their chosen device.
User Experiences
Self-Service Portal
User Experiences
Back Office Workspace
The back-office system supports council staff in efficiently managing resident service requests. Acting as a central hub, it streamlines workflows, prioritises tasks, and allocates resources. With organised case management, staff can track and resolve issues like missed collections, planning applications, and taxi licences, improving service delivery and reducing administrative workload.
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Stallions Solutions delivers innovative business management solutions as a Microsoft Certified Partner. Our experienced consultants design customised solutions using Dynamics 365, Power Platform, Azure, Machine Learning, and SharePoint to optimize processes and improve bottom lines.
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