Day: February 27, 2023

Day: February 27, 2023

Understanding Action in Dynamics for Custom Activities
Dynamics 365 CRM

Understanding Action in Dynamics for Custom Activities

What are Action Dynamics? You might have studied workflow construction, where you learned about conditional actions as a means of creating branches of activities, and modification actions as a means of updating information and recording values with static or dynamic values. This post is about how to use this information to create unique actions. To

Case Management in Microsoft Dynamics 365
CRM

Case Management in Microsoft Dynamics 365 for Customer Service

Case management with customers is essential to the success of any business, and customer service plays a crucial role in this process. The quality of the service you provide to your customer has a significant impact on how they view you. Learning what constitutes effective customer service and what customers expect is crucial to the

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